CATERING POLICIES

PAYMENTS

We accept MasterCard, Visa and American Express. However, we charge a 3% processing fee for all invoices greater than $1000. For our regular ordering corporate clients we can set up an account with approval by Terri Lynn.  We like to have those invoices paid within 7 days of the invoice date. ​

​​

CANCELLATION POLICIES

Cancellations must be made at least 24 hours prior to your scheduled delivery time. ​For large events, you will need to follow the terms outlined in your contract.

DELIVERY POLICIES

Lunch orders in New Albany, Clarksville and Jeffersonville as well as Downtown Louisville require a $150 minimum food order with a $25 delivery fee.  Hot buffet set ups will be assessed an upcharge of at least $20 and cold buffets $10, as they require more time. ​Orders outside of New Albany, Clarksville, Jeffersonville and Downtown Louisville are subject to approval. Minimum requirements and mileage fees will apply. Breakfast orders in New Albany, Clarksville and Jeffersonville as well as Downtown Louisville require a $225 minimum food order with a $25 delivery fee. Breakfast deliveries will be made no earlier than 6:45 a.m.

​​

We generally allow enough time in our lunch delivery schedule to have our clients set up for lunch 15 minutes prior to the eating time.  However, in an effort to service as many customers as possible, we may sometimes need to arrive a little earlier and in rare cases, slightly closer to the eating time.  Please be prepared to accept your delivery at least 30 minutes prior to your requested time.  We will do our best to accommodate your needs.

​Party Express and Family Pick Up Orders 

Party Express and Family Pick Up orders may be picked up during the following times:

Monday 9 a.m. - Noon

Tuesday - Friday 7 a.m. - 3 p.m.

Saturday 9 a.m. - 2 p.m.

If your order is large and you have limited refrigeration space, we will try to make special arrangements to stay later if needed. Please understand that all orders are subject to scheduling availability.​

SALES TAX 

If your order is picked up or delivered in Indiana you will pay 7% sales tax on food, beverage and delivery. If your order is delivered in Kentucky you will pay 6% sales tax.  If you are a tax exempt entity it is your responsibility to provide documentation when placing your order.

 

EVENT CATERING​

Due to the Covid pandemic we have made some major changes in our business model. With the opening of Terri Lynn's Café we have scaled back our event catering. We will continue to deliver breakfast, lunch and snacks Monday thru Friday. We just want to focus on food more than amenities.  We can recommend a florist and a rental company who can assist with your presentation needs. After having a year of little to no events, we have realized that family, friends and food really are the most important aspects of an event! 

Terri Lynn's

Cafe & Catering

133 East Market Street
New Albany, IN 47150
812-923-1503