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PAYMENT POLICIES

Terri Lynn's Catering by Design, Inc. accepts MasterCard, Visa, American Express or a check at delivery.  Typically, we process the payment the day of your event and send your receipt via email.  If your event is large, we may 

need partial payment prior to the day of the event.  

For our larger, regular ordering clients we can set up an account.  We like to have those invoices paid with 7 days of the invoice date. 

You may be asked to sign a Catering Agreement depending on the size of your event.

FINAL COUNT AND CANCELLATION POLICIES

For everyday orders we like to have as much notice as you can give.  However, we do try to accommodate last minute needs.  Cancellations must be made at least 24 hours prior to your scheduled delivery time. 

For large events, you will need to follow the terms outlined in your Catering Agreement.

DELIVERY POLICIES

Lunch orders in New Albany, Clarksville and Jeffersonville as well as Downtown Louisville require a $100 minimum food order with a $20 delivery fee.  Buffet set ups will be assessed a delivery fee based on the complexity of the order. 

Orders outside of New Albany, Clarksville, Jeffersonville and Downtown Louisville are subject to approval. Minimum requirements and mileage fees will apply.

We generally allow enough time in our delivery schedule to have our clients set up for lunch 15 minutes prior to the eating time.  However, in an effort to service as many customers as possible, we may sometimes need to arrive a little earlier and in rare cases, slightly closer to the eating time.  Please be prepared to accept your delivery at least 30 minutes prior to your requested time.  We will do our best to accommodate your needs.

Please remember, since we are a corporate caterer, our day begins quite early with breakfast deliveries.  Therefore, we do have minimum food purchase requirements for anything that needs to be delivered after

4:00 p.m. (See below)

CRITERIA FOR AFTER HOURS AND WEEKEND EVENTS

PLEASE NOTE:  A Minimum food purchase DOES NOT include delivery fee, personnel or any amenities.

EVENING EVENTS MONDAY THRU THURSDAY

Clients in Downtown Louisville-

  • Minimum food purchase for breakfast is $150 and lunch is $100

  • Minimum food purchase for deliveries after 1:00 p.m. and before 4:00 is $300 

  • Minimum food purchase for anything set up after 4:00 p.m. is $800.

  • Service personnel can be provided at an additional charge, or pick up of equipment the next day is an option.

Clients in Southern Indiana-

  • Minimum food purchase for breakfast is $150 and lunch is $100

  • Minimum food purchase for deliveries after 1:00 p.m. and before 4:00 is $200 

  • Minimum food purchase of $700 for anything set up after 4:00 p.m.

  • Service personnel can be provided at an additional charge, or pick up of equipment the next day is an option.

EVENTS ON FRIDAY AND SATURDAY

Since our inception, Terri Lynn's has been a 5 day a week operation, focusing primarily on corporate catering Monday thru Friday.  We make occasional exceptions for our regular clients with large events.  

If you are a regular client and our calendar permits, we will consider events on Friday and Saturday. 

  • Minimum Food Purchase of $1200 for events that begin after 1 p.m. and end before 4 p.m. on Friday & Saturday

  • Minimum Food Purchase of $3000 for events that begin after 4 p.m.and end by 12 a.m. on Friday & Saturday

Party Express Pick Up Orders 

Ideally, our Party Express items are designed to be picked up by 3 p.m. Monday through Friday. Or we can make arrangements to stay later if needed.  Also, if you have a large order and minimum cold storage, we will make exceptions.  Usually a minimum food purchase of $700 and pick up by noon on Saturday is what we are looking for.  If you need a pick up time that is later, we will require a higher minimum. 

Please understand that all orders are subject to scheduling availability.

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We DO NOT CATER WEDDINGS!

We do not cater on Sundays!

OTHER POLICIES

Time of Event 

Your pricing is based on the beginning and ending times that you give us when preparing your proposal. The Event Coordinator for your event is given this information so that our personnel can begin cleaning up promptly at the scheduled ending time of the event.  PLEASE NOTE, If your event does not end at the scheduled time, additional charges will be billed.

 

Deposits, Payments and Billing 

Deposits for our regular corporate clients will be handled on an event by event basis and regular terms will apply. A 50% deposit MAY BE required for new clients with large events.  The deposit will be due at booking to secure the date and the balance due in full the day of the event. Please note we accept MasterCard, Visa and American Express. 

 

Personnel 

Fees for personnel are billed separately on your invoice and are a non taxable item. These fees cover the cost of setting up, executing and cleaning up your event and are billed on an hourly basis. Gratuities are never expected but greatly appreciated by our staff.

 

Facility Fees 

Many venues require a service fee from the caterer. Please check with your venue to determine if there are any additional fees. These will be billed to the client by Terri Lynn’s and in turn paid to the facility.

Sales Tax 

If your event is held in Indiana you will pay 7% sales tax on food, beverage and amenities. Labor is not taxable. If your event is held in Kentucky you will pay 6% sales tax.  If you are a tax exempt entity it is your responsibility to provide documentation prior to final billing.

 

Left Over Food 

Terri Lynn’s Catering prepares adequate portions based on the final count given by the client. At the end of the event, if the number of people served is close to the number of guests, Terri Lynn’s Catering reserves the right to keep the left overs and allow our employees to eat. If there is a substantial difference in the number of guaranteed guests and the number of served guests, Terri Lynn’s Catering will determine if left over food is still safe for consumption.  If the food has not been out longer than 3 hours, our staff will box the food and refrigerate it until the client is ready to leave. If there is no refrigeration available at the venue, Terri Lynn’s will not leave the left over food. Because packing of the food can be very time consuming, we appreciate your cooperation in allowing us to box and chill the food until your departure.

Liability & Insurance 

Terri Lynn’s Catering is fully licensed and carries a $1,000,000 liability policy. However, Terri Lynn’s Catering is NOT licensed or insured to sell or even serve liquor. If a guest asks one of our servers to bring him or her an alcoholic beverage, our server will politely deny the request.  Since Terri Lynn's does not have a retail liquor license we partner with Sam's Food & Spirits in Indiana to offer these services.  In Kentucky, we have a couple companies we can refer you to.

Damages

Terri Lynn’s assumes no responsibility for any damages or loss to the belongings of any of the guests attending the event. Terri Lynn’s will do everything possible to ensure that all of the client’s supplies, rentals and equipment are handled and maintained in good working condition and without damage. The client agrees to pay for any missing or damaged rental items.